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Software License Support Tool

Sign in with your ABB account to search, activate, and manage software licenses.

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LMS Support Tool

License operations and diagnostics
License support
Admin Tools
Retrieve license by BT# Retrieve license information by BT order number and line item.
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Admin Tools

Retrieve license by BT#

Enter the BT order number and line item to retrieve license details.

License support

Activate or update licenses

Find cloud licenses by external group ID and process activations, confirmations, updates, or deactivations.

Diagnostics

Container usage

Check current runtime and seat usage for a cloud container.

Group management

Create subgroup

Create a new subgroup under an existing parent group.

User management

Assign secondary group

Assign an existing user to an existing group as a secondary group member.

Admin Tools

Create CN E-Commerce license

Create a CN E-Commerce license group, activate the license, and assign or invite the user.

This function is only available for China admins and isvadmins.
Search result

License details

Product
Article
Ticket
Status
Activated
Expires
Cloud licenses

Available licenses

Diagnostics result

Container state metrics

Serial:
Wibu ID:
Max concurrent connections
Connections in use

Allocated product options

Processing

Activation progress

○ Assigning ticket to group
○ Getting container context
○ Getting container serial
○ Creating license update
○ Pushing update to container
○ Confirming activation